Our Newsletter

terms conditions

Welcome to canvas prints nz online canvas print store, when continuing to browse our website, please read these Terms and Conditions carefully, and should agree to this following terms and conditions of use.


These terms and conditions ("Terms") explain your rights and obligations in relation to this web site located at www.canvasprintsnz.co.nz ("Site") and any goods purchased through this Site. Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.

This Site is operated by Canvas Prints Nz Online Store. We may update the Terms at any time by posting the changes on the site with prior notice. When you continue to use our website after notice of changes shall mean you are bound by the new terms.

Privacy policy

This privacy sets outs how canvasprintsnz use and protects any information that you give us when you use our website. Your privacy is really important to us, we are committed to ensuring all the online privacy is protected. You can rest assured that the information you provide will only be used in accordance with this privacy statement. We will explains what information we collect, how we use your personal information, how we manage your information? We encourage you to read our privacy policy before using the website or submitting any personal information.

What information we collect?
When you register or play an order from our website, you may asked to provide these certain personal information, such as a username and password, your real name, age and date of birth and sex. Some details for shipping, such as, email address, postal address, telephone number. If your register with our website, whether provide personalized information or not is up to you. If you choose not to provide requested personal information, you may not be able to access some features of the website. We also collect your email address when your contact us via email or when you join our mail list.

How we use your personal information?
Any your personal information will be collected, processed, stored and used by us, it may used in one of the following ways:

To personalized your experience
To provide your personalized canvas to you
To offer some sample of our products we think might interest you
To provide best customer service to you
To contact you via email or mobile
To process payment that you order in our website
To use your account and purchases to verify your identity with you
To contact you for customer satisfaction and feedback
To process transactions

We collect these information in order to offer the service to you, and we continually strive to improve our website to meet every of your need. Your information help us to more effectively respond to your customer service request and support needs.

How do we manage your information?
The security of your personal is important to us. We use SSL to protect your personalized information in a safe situation..

Update to privacy policy
We may modify this Privacy Policy from time to time by posting updates on this page. Please check back periodically to view any updates.

Further information
If you have any further information or you feel that we are not following its stated privacy policy. You may contact us at: support@canvasprintsnz.co.nz


Information about user account

When you create a user account in our website, you are agree to provide your email address to us. You cannot use the invalid email address or impersonate any person or entity. Also you need to create a password and will received an account designation upon completing our site’s registration process. You need to responsible for all activities that happened under your password or account.


All prices for all products on Canvasprintsnz are described by us and incorporated into these Terms by reference. Currency is NZD,All Prices Include GST.All products are Stretched, Mounted,Ready To Hang

Order from us

When you order with us, mean you are agree to our terms and conditions. All tshe products sold through it are subject to change without prior notice and we maintain the right to improve, alter or modify designs without prior notification. We will inform you in advance of any changes to the advertised products before dispatch such goods. If you are unhappy with these improved products, you may inform us within 7 days. It is start on the day after the goods has been shipped to you. If you have any dissatisfied to our products, you can return to us. But in order to receive a refund, the products you return must be in their original condition. We recommend that you retain all of the original packaging until you are sure that you intend to keep the products.

 Although we do our best to make the product you require, but if something happened and let the ordered are not available. We will inform you ASAP, you can keep the selection of ordering another products instead or want a full refund. When your submitting your order and custom a personalized prints, you should allow us to use your personal information for the producing your products. If we have confirmed you have received the order, we are not obliged to supply the products to you again.

You should be knows that your order will be refuse in these circumstances, such as: your image infringe the rules, the product you order is being unavailable, the products description error being identified, we can’t get y our payment authorization or your order breaching the requirement of the terms.

Term of delivery

We will produce your products and delivered it within 24 hours after received your payment. It usually takes 5-7 business day when you received your products from our factory to your door. However, we can’t make sure the exact day you will received the products, but if you required, we will arrange rush shipping to you. When the products is arrive, you should inspect it for any defects or damage. If the products you received been damage during delivery, you can contact us for redo your canvas or ask a full refund.

Your image

We allow users to upload their image with their signs. When you upload your image, you should agree that we are not responsible for the quality of the image you upload. We attempts to make the best canvas to you, if the image you upload is unavailable for printing, we will contact you for changing the image. And if there it any problems of your image, we will also adjust them and will inform you in advance. You can rest assured that we will use your image to make the best and amazing canvas prints to you to ensure your 100% satisfaction.

Your proprietary right

When you use our website, you are agrees with all the content of our term and condition, you always maintain the proprietary right of the information you provide to us. But you cannot use or distribute any content received through the site without the authorization of the content owner, except for uses permitted by law. You agree not to publish, reproduce, copy, in whole or in part, nor upload, download, post, email, sell, or otherwise distribute Content available through the Site including code and software, in violation of applicable copyright and other intellectual property laws.

You also retain ownership of the content you upload to our website. You should agree with our website and any software used in connection with our site. It contains proprietary and confidential information that is protected by applicable intellectual property and other laws. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Site or the Software, in whole or in part. You also cannot use any trademarks, loges without prior approval by us.

Return policy

We will do everything we can do to make your have a happy shopping experience and with 100% satisfaction. If there is anything you are not entirely happy of our products, you have the right to return it within 90days, or require us to redo the canvas to you or ask a full refund. for more details, you can visit our Return& Refund Policy page.

Change of the Terms

We keep the right to change the Terms from time to time and post the new version on the page in our website(www.canvasprintsnz.co.nz)


If you have any question or want to make a suggestion or leave a comment about our Term, you can contact us via email: support@canvasprintsnz.co.nz

   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.